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  1. SOAdesk

    SOAdesk - United desktop solutions for call centers
    CRM3
    Customer service3
    Business Intelligence2
    Reporting2
    Operations2
    Analytics2
    Quality Assurance2
    IVR2
    ACD1
    Employee Training1
    CIM1
    Cicero1
    Customer experience1
    SSO1
    Accenture1
    Single sign on1
    WFM1
    Attrition1
    FCR1
    CSAT1
    First Call Resolution1
    Work Force Management1
    Jacada1
    Desktop optimization1
    Unified Desktop1
    Budget 20091
    Dollars Collected1
    eGlue1
    Right party contacts1
    Top 2 Box1
    United Deaktop1

    www.soadesk.com - 2009-02-11

  2. :: TPG ::

    TPG TeleManagement, Inc. is a leading provider of independent quality monitoring and CRM strategic services for the Fortune 500 with over eleven years ...
    quality4
    experience3
    customer3
    measurement2
    CEM1
    customer experience1
    CRM consulting1
    CSAT1
    IQA1
    first call resolution1
    call center performance1
    call center benchmarking1
    contact center benchmarking1
    contact center performance1
    call resolution0
    contact resolution0
    CSAT improvement0
    independent quality monitoring0
    sales conversion rate0

    www.tpginc.com - 2009-02-06

  3. On-Demand Call Center Agent Management Solutions - Knowlagent

    Knowlagent provides on-demand call center agent management to more than 200,000 call center agents around the world every day. Knowlagent clients use our ...
    training5
    sales5
    coaching4
    communications3
    coach3
    hire3
    customer service3
    train3
    call center2
    hiring2
    manage2
    performance management2
    loyalty2
    retention2
    communicate2
    supervisor2
    contact center2
    call centre2
    regulatory compliance2
    customer experience1
    contact centre1
    turnover1
    attrition1
    aht1
    fcr1
    supervise1
    first call resolution1
    agent management1
    average handle time1
    handle time1
    speed to answer1

    www.knowlagent.com - 2009-02-06

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